A Victoria, B.C. woman is urging people to look at their electric bills closely, after a mistake on hers went unnoticed for 12 years.

Liz Bicknell had a heat pump and solar panels installed, but she saw no savings on her bill.

As Global reporter Kylie Stanton finds out, BC Hydro repeatedly dismissed her concerns, even as her neighbour reaped the benefits.

For more info, please go to https://globalnews.ca/news/10477337/bc-hydro-power-meter-mixup-compensation/

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